Corporate FAQ’s

1. Are flights included?

Where flights are included on request or part of a package, we will quote you based on group tickets where available. Group tickets are flexible regarding passenger names, usually until a few weeks before the departure date dependant on the airline policies. Group tickets are not available for all routes, we will advise the best operator as prices will vary enormously depending on availability.

Name changes on non group tickets are subject to a fee and the prevailing rate…cheap deals from the airlines aren’t always that cheap!

2. Is travel insurance included?

We can include group travel insurance on request. We organise group insurance through a 3rd party supplier. All 3rd party suppliers are covered with public liability insurance but please note this is not a recommended alternative to personal liability insurance.

3. Who will handle my booking and when do I get my itinerary?

Tracey Dodge, Senior Corporate Travel Organiser, will assign a personal organiser and you will receive your itinerary once your balance is paid.

4. How about any changes to our booking?

Changes are pretty much always possible; however we will let you know if any cost is incurred and refund you where necessary.

5. What if we need to change our activity or transport timings on the itinerary?

Please advise us as soon as possible before you depart about any requested changes. Once departed you forfeit your activities or transportation. You will always be given an on the ground contact for your weekend and should contact them once you depart regarding changes.

6. What about additional requests to our weekend?

Of course we are happy to help or advise with individual requests for a group booking but in some cases and additional charge will be added. You will always be notified in these cases.

7. How do rooming Lists work?

Rooming lists must be sent at least 5 working days before departure

8. How do we pay for food and drink?

In almost in every case for pre booked or pre paid meals, the restaurant will insist on pre selected orders. This is to ensure good service and avoid disappointment. Menus will be provided by your organiser. The service charge is not pre paid and is left to your discretion.

Drinks are NOT included unless otherwise requested and should be settled locally. In instances where bar tabs are left unpaid you be invoiced and will incur a 25% handling fee.

9. What if bad weather conditions effect our weekend?

We always try to sort something out if activities are cancelled due to bad weather. If it is not possible we will give you Brilliant Weekends vouchers covering the cost of the activity valid for 6 months.

10. When do I pay my balance?

All balances are due 8 weeks prior to travel departure. You will be notified of this. Failure to pay your balance can jeopardise availability and the prices agreed in your contract (so it may end up costing you more!)

11. How can we pay?

You will be invoiced on booking for a deposit and balance. The deposit will typically be 25% but can be more if we have to pay for extras but we will always advise you first. We accept credit cards, cheques, BACS and CHAPS and a handling fee will be charged for credit card transactions.

12. If I am not happy with my weekend, what should I do?

Always try and rectify problems with your service provider contact during your weekend, as in most cases it can be solved and provides them with a chance to rectify the situation. Should you return and still feel unsatisfied please contact Jon Miles, Corporate Sales Director, directly.

13. Does Brilliant Weekends want feedback about the weekend?

Yes please! We always want feedback – it is really important to us for development. If something isn’t going to plan once you are away please use your on the ground contacts to allow an opportunity to resolve it.